Automation · 2026 · Automation / Next.js
Pulse Support AI
AI support agent with human handoff across Shopify and email.
- 58%
- Auto-resolved
- <1m
- First reply
- 4.7
- CSAT
Challenge
Support volume doubled during peaks with no budget for headcount.
Solution
Claude-powered agent with order lookups, policy retrieval, guardrails and escalation to Slack.